No, we don’t require contracts. We believe in building lasting relationships based on the quality of our work and the trust we earn from our clients. We’re confident that our service will speak for itself!

No, you don’t need to be at home during your cleaning appointment. Most of our clients (about 80%) choose to have us clean while they’re away. If you prefer, you can provide us with a custom door code, key location, or garage code for easy access. However, if you feel more comfortable being at home during the cleaning, we’re happy to accommodate that too. Your comfort is our priority!

No, our teams come fully equipped with all the necessary tools and supplies to deliver a 5-star cleaning. If you prefer a specific product to be used, feel free to leave it out for us.

We offer three convenient payment options. You can save a card on file to be charged after your cleaning, receive a payment link via email to pay with a credit or debit card, or get a Venmo request. Payments are only collected after the cleaning is completed to ensure your satisfaction with the service!

The duration of your cleaning depends on the size of your home and the service package you choose. Recurring cleanings usually take around 90 to 120 minutes, while deep cleans can take anywhere from 3 to 6 hours. Each home is different, and we always aim to complete the job efficiently without compromising on quality.

To help our team deliver a 5-star cleaning experience, we recommend following a simple pre-cleaning checklist. Before each scheduled cleaning, you’ll receive an email with helpful reminders. For example, clearing toys or clothing from the floor allows us to vacuum and clean more effectively. We understand that life can get busy, so if things aren’t perfectly organized, don’t worry—our cleaners are flexible and will do their best every time!

We love pets—they’re part of the family! To ensure our cleaners can work efficiently, we ask that pets be kept in a designated area or behind a closed door during the cleaning. This helps prevent them from accidentally walking through freshly cleaned areas like mopped floors. If you’d like, feel free to share your pets’ names with our office staff so our team can greet them warmly!

If the door is locked or we can’t access your home, our office staff or cleaners will try to contact you to arrange another way to enter. If we’re unable to reach you in time, we may need to reschedule the cleaning. Please note, same-day cancellations or no-shows may incur a fee.

We understand that plans can change! Please let us know within 24-48 hours of your scheduled cleaning to cancel or reschedule. This helps us adjust our schedule and continue providing excellent service.

No problem! We can focus on specific areas of your home. Simply inform our office staff of your preferences, and we’ll note them in your profile. Our team will follow those instructions to ensure you get the cleaning you want.